Concept of Quality Management :
Quality Management is the ultimate test of an organization's performance and excellence, Organizations around the globe have been striving to excel in quality. Quality is the only factor that needs, ensures an organization's survival and growth. Quality focuses on meeting consumer meeting or exceeding the competition, improving continuously, and extending these concerns to all phases of business. Today, it has been well understood by managers that the real price of poor quality is lost consumers and ultimately, the death of an organization. Therefore, to be successful in today's business environment, organizations must pay attention to quality.
Principles of Quality Management :
The following are the fundamental principles of quality management:
1) Customer focus:
Emphasis on identifying and understanding customer needs,requirements, aspirations, preferences, and expectations. Customers should always come first.
2) Systems view:
A holistic view that emphasizes analysis of the whole system of an enterprise enhancing quality across departments.
3) Data-driven focus:
Emphasis on the gathering and use of objective data on system or process performance. Data are needed to analyze process, identify problems, and measure performance.
4) Involvement of people:
Service providers, managers, contractors, suppliers must be involved in seeking a common understanding of quality process.
5) Continuous improvement:
Emphasis on continuing analysis and extensive training to employees, leadership, teamwork, and self-improvement.
6) Multiple causation:
Emphasis on identifying the multiple root causes of a system or process issue, bottlenecks, or barriers. What causes something to be unsatisfactory.
7) Solution identification:
Emphasis on seeking a set of solutions that enhance overall system or process performance through simultaneous improvements.
8) Process optimization:
Emphasis on optimizing a process to meet customer and other stakeholder needs and requirements.
9) Organizational learning:
Emphasis on organizational learning so that the organization's capacity to generate process improvement and foster positive changes is enhanced.
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